The owner of Break The Mold taking a call about a mold inspection.

Dealing with Mold in Your Home: What to Share When Calling a Professional

Discovering mold in your home can be a cause for concern, but addressing the issue promptly and effectively is important. When seeking professional help for mold and mildew removal, providing accurate information during your initial phone call is crucial. This article will guide you through the essential details to share with mold removal experts, ensuring a smoother process and efficient problem resolution.

Contact Details 

When contacting a mold removal professional, share your complete contact information, including your full name, phone number, and address. These details are essential for scheduling a visit and allowing the expert to locate your property accurately. Providing accurate contact information ensures effective communication and facilitates a prompt response to your mold concerns.

Description of the Issue 

Begin the conversation by explaining your concerns about mold in your house. Provide a concise description of the areas where you have observed mold growth and any accompanying issues, such as a musty odor or health symptoms experienced by you or your family members. This initial description helps the mold removal specialist understand the scope of the problem and tailor their approach accordingly.

Scope and Affected Areas 

Try to provide an estimate of the size and extent of the affected area. Is it localized to a specific wall or has it spread across multiple rooms? Providing such details assists the professional in determining the necessary resources and equipment for the job. Be as specific as possible in identifying the rooms or areas where you have noticed mold growth, aiding in the accurate assessment and subsequent removal process.


Inform the mold removal expert about the duration of the mold issue. If you have any insights into when it might have started or if there was a specific event, such as a water leak, mention that as well. Understanding the timeline helps the professional gauge the potential severity of the mold problem and assess the need for further investigation or testing.

Water Damage History 

Disclose any history of water damage or moisture issues within your home. Whether it’s a past leak, flooding incident, plumbing problem, or even excessive condensation, providing this information assists the professional in determining potential moisture sources contributing to mold growth. Identifying and addressing the underlying moisture issue is vital for mold remediation and preventing future occurrences.

Health Concerns 

If you or your family members have experienced health symptoms that you suspect are related to mold exposure, communicate these concerns to the mold removal professional. Symptoms such as respiratory problems, allergies, persistent coughing, sneezing, or skin irritation should be mentioned. This information helps the expert assess the potential health risks associated with the mold and take appropriate precautions during the removal process to safeguard your well-being.

DIY Attempts 

If you have previously attempted any do-it-yourself mold removal or cleanup, it’s important to share this information. Informing the professional about your DIY efforts allows them to understand the measures you have taken and determine the potential extent of the problem. It also helps avoid any conflicting or ineffective techniques that may have been employed, ensuring a more targeted and comprehensive mold remediation strategy.


Providing accurate and comprehensive information is crucial for resolving your mold concerns when contacting a professional mold removal service. By sharing essential details such as contact information, a description of the issue, affected areas, duration, water damage history, health concerns, and DIY attempts, you enable the experts to assess the situation accurately and provide tailored solutions for effective mold remediation.

Remember, addressing mold issues promptly and relying on the expertise of professionals can help create a healthier and safer living environment for you and your loved ones.

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We serve all of Southwest Michigan, including Kalamazoo, Portage, Grand Rapids, Holland, South Haven, Paw Paw, Mattawan, and surrounding areas.